Shipping Policy or Delivery Information
Shipping Policy or Delivery Information
- Refund requests must be made within 10 days of delivery date. After 10 days from delivery date you must contact SMW’s Customer Service to determine the best course of action. SMW’s will not issue refunds for products purchased through other entities, such as distributors or retail partners.
- Defective product return policy is as same as above terms and condition.
- Unit must be in like-new condition and returned in original packaging with all original accessories, literature and other components. SMW’s reserves the right to reject any refund request if the product is received damaged or if any accessories, literature or other original components are missing.
- A Return Authorization (RA) number must be obtained prior to returning the product; to request an RA number, please email support@wellnessforall.in or call 9303356806 , and provide the following information:
Name of Customer, Delivery Address, Phone Number, Reason for Refund, Date of Purchase, Unit Serial Number/Batch number. - Upon written receipt of the RA number, send product to: Shakuntal Mukund Wellness Pvt. Ltd, Plot No. 09, Industrial area Sector 2, Gram Sirlay, Barwaha(Dist.: Khargone) MP- 451115.
- Please mark with the RA number on the outside of the package.
- A copy of the receipt, and a copy of the original SMW’s invoice, should be placed inside the return package so that it is easily visible.
- Products received without an RA number and the required documentation ass specified above may not be accepted or processed for return.
- Products received that do not meet the above return criteria may be returned to the customer via ground shipment.
- You may be responsible for shipping costs for returning the product to warehouse. Product should be shipped so that it can be tracked and/or insured; SMW is not responsible for products lost or damaged during return shipment.
- . Returns may be subjected to a 10% restocking fee. Shipping charges may be nonrefundable.
- Please mark with the RA number on the outside of the package.
Credit & Contact Information
If you have any questions about the Shipment and Return Policy, please contact us. Email us at smw@wellnessforall.in or call us @ +91-9303356806.